Refund Policy

BETA-B operates Get2x2. This is the refund policy for orders placed on the site. Each purchase is a one-time payment, not a subscription.

No-questions refund if the photo is rejected

If a passport agency, visa center, consulate, or USCIS rejects the photo, you get a no-questions refund of that order. Email hello@get2x2.com and say the photo was rejected. You do not have to argue the measurements. Paddle.com is the Merchant of Record for orders and handles the return.

14 days from purchase

You may also request a refund within 14 days of purchase, whether or not anyone rejected the photo. Email hello@get2x2.com from the address on the order and include the order id if you have it. That 14-day request stays in place alongside the rejection guarantee.

The spec guarantee is the same promise: a rejected photo is refunded. Write to the same address if you want a person to see the refusal notice.

You can also send the details through the refund request form. The form does not replace this policy.